Refund Policy
All sales at Totes & Rocks are final. We do not accept returns or exchanges for change of mind.
Damaged, defective, or lost orders
If your order arrives damaged or defective, or never arrives, we will replace it or issue a full refund at no cost to you.
- Report damaged or defective items within 7 days of delivery.
- Report missing packages within 14 days of your order date.
- Submit a claim on our claims page and email photos of the item and its packaging, with your order number in the subject line.
- Keep the item and all packaging until we respond. Please do not ship anything back unless we ask you to. If a return is needed, we will provide instructions and cover return shipping.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5β10 business days to appear.
Questions
Contact us through our Contact page and we'll respond within 1β2 business days.